How to design content for ESFA interfaces.
Content design at ESFA
The terms we use for certain concepts, and why we use them.
How to write for the web, and write for users.
How and when we add a human touch to our interfaces.
Using behavioural science to inform ESFA content decisions.
How to make sure your service works best for everyone.
How to avoid basing design decisions on opinion.
How we write headings, and maintain structure and consistency.
How we create a clear dialogue with users.
Patterns to follow when asking users to confirm information.
The formats to use for inline messages.
How to give users feedback using banners.
How to make hyperlinks useful and accessible.